Have a question? Before reaching out, check below — we might already have the answer for you!
How can I contact your support team?
You can reach us anytime via our [Contact Form], or email us directly at FEIYUE@qiqdoll.com . We typically reply within 24 hours (business days only).
What’s your customer service response time?
Our team replies within 24–48 hours, Monday to Friday. During holidays or high-demand periods, it may take slightly longer, but we always respond!
Do you offer customer support in other languages?
Yes! We currently support inquiries in English, Japanese, and Chinese. Just let us know your preferred language.
Can I contact you on social media?
Yes, feel free to DM us on Twitter, Instagram, or discord. For order-related issues, we recommend using email for faster and more secure support.
I haven’t received a reply — what should I do?
Please check your spam/junk folder first. If there's still no response after 48 hours, kindly resend your message or reach out via a different channel.
Do you offer phone support?
Currently, we do not offer phone support. All communication is handled online to ensure faster tracking and better support quality.
